Draft a Letter of Complaint Against Defective Goods
[Your Name] [Your Address] [Your Phone Number] [Your Email Address]
[Date]
[Name of Company] [Company Address]
Subject: Complaint Regarding Defective [Name of Product]
Dear Sir/Madam,
This letter is to formally complain about a defective [Name of Product] that I purchased from your company on [Date of Purchase]. The product’s serial number is [Serial Number].
[Describe the problem with the product in detail. Include specific details like the type of defect, how it affects the product's functionality, and how long you have had the product before noticing the defect.]
I contacted your customer service department on [Date] to report the issue, but I was unable to resolve the problem.
[State your desired resolution, e.g., a refund, replacement, repair, or other solutions.]
I have enclosed copies of [Proof of purchase, such as a receipt or order confirmation] as proof of purchase.
I request that you address this matter promptly and provide a solution to this issue. I would appreciate it if you could respond to this letter within [Number] business days.
Thank you for your time and attention to this matter.
Sincerely,
[Your Signature]
[Your Typed Name]
Please note:
- This is a sample letter. You may need to modify it to fit your specific situation.
- Be sure to include all relevant details about the purchase, the defect, and your desired resolution.
- Keep your tone polite and professional.
- Send the letter via certified mail for proof of delivery.